Helpful Tips
1. Ensure customers package product(s) appropriately
2. Notify on concealed damage in 5 days or less
3. Gather all required info/backup, and send at one time
4. Communicate through [email protected]
5. Add supplemental insurance (Cargo Cover) to cover carrier liability gaps
Things to Avoid
1.Copy in the customer on the communication with P1
2. Send multiple emails for one claim (unless email capacity issue)
3. Approve a carrier invoice in variance without reviewing with the customer (avoid OC claims)
General Claims Information
Claims contact- [email protected]
Carrier claim forms can be found on https://priority1inc.com/resources
Claim Timelines- Filing window
- OS&D- within 9 months of delivery date.
- Concealed – within 5 calendar days of delivery date
- Over Charge- Within 180 days of delivery date
- Acknowledgement- 30 days from the submission of the claim to the carrier
- Completion- 180 days from the submission of the claim to the carrier
General Items required for Priority1 to file an OS&D claim:
- Carrier claim form
- Copy of the signed BOL and POD
- Original invoice from the customer, to the consignee, for all products shipped
- Carrier inspection form (if available)
- Pictures (if available)
- If repairable, estimate from the customer including parts, labor, etc.
- Detailed explanation if a complete loss
- Background on the claim situation (if available)
John Redam, Vendor Relations Manager
